…for clarity

We are looking forward to your visit and aim to provide you and our entire clientele with the best possible service. To ensure smooth operation, certain agreements are necessary.

In case of your delay, we will shorten the booked treatment duration so that no waiting time is incurred for the subsequent clientele.

Appointments that cannot be kept must be canceled at least 24 hours in advance, either in person, by phone, or via email. Otherwise, a cancellation fee of €30 will be charged.

For detailed information on our terms and conditions and the data protection policy of our podiatry practice, please refer to the text below.

General Terms and Conditions

(translation from germany)

Podiatry (Podology) Practice in Düsseldorf, PODOBIENE

§1 General

The following General Terms and Conditions apply exclusively to all legal transactions with patients of the podiatry practice, PODOBIENE, Hoffeldstraße 58 in Düsseldorf, operated by Podologie Direkt GmbH, Severinstr. 80 in 50678 Cologne. Germany. Changes to these conditions require a written individual agreement and are valid only with the consent of both parties. The practice reserves the right to make adjustments and changes to the terms and conditions. Prices are valid until new price information is published and refer to the respective treatment according to §611 BGB. Price changes will be announced at least 30 days before they come into effect. The prices valid at the time of contract conclusion are decisive for asserting payment claims. The preceding and following conditions are acknowledged with the placement of an order and are therefore valid. The General Terms and Conditions are accessible both in the practice premises and on the website www.podobiene.de.

§2 Prices and Payment Method

The published prices (Internet/practice notice) apply. Podology Practice PODOBIENE , Hoffeldstraße 58 in Düsseldorf, reserves the right to adjust prices. Payment is due immediately after the treatment. Payments are to be made exclusively in cash. Interrupted treatments and/or prepaid fees will not be refunded. Podology Practice PODOBIENE, Hoffeldstraße 58 in Düsseldorf, may, as a gesture of goodwill, reduce the treatment price for missed appointments or interrupted treatments.

§3 Appointment Arrangements

Appointment arrangements are made in accordance with §611 BGB and are based on the current terms and conditions and price lists. Appointments can be scheduled in person, by phone, or via email. In case of late arrival, the treatment time may be reduced in the interest of subsequent patients. Additional efforts will be charged separately. Delays do not affect the agreed-upon treatment time. The change of the practitioner is possible and does not entitle to a free rejection of the treatment. In case of rejection, the patient bears the loss.

§4 Appointment Rescheduling/Cancellations and Cancellation Fees

The practice provides a specialist for a scheduled appointment; therefore, short-notice rescheduling is usually not possible. Cancellations must be made 24 hours in advance by phone, voicemail, or through another authorized person. The phone is not attended during treatments, but callers can use the voicemail on all weekdays. Cancellations on holidays and weekends must be made on the last working day. Callbacks will be made as soon as possible. A cancellation fee or compensation according to § 615 BGB of €30.00 for podiatric/medical foot partial treatments and podiatric/medical foot full treatments will be charged if the patient does not show up. If the patient arrives late (over 10 minutes) and the agreed-upon treatment is not feasible in terms of organization and time, the practice reserves the right to adjust the treatment type and duration and may charge a corresponding compensation.

§5 Redemption of Vouchers

For organizational reasons, vouchers are filled out with monetary values, not treatment units. To redeem a voucher, an appointment must be scheduled, and the voucher must be presented at the appointment. In case of a no-show without cancellation as described in our §4 AGB, the voucher is considered redeemed and loses its validity, or the fee for a no-show will be deducted from the voucher amount.

§6 Home Visits

Home visits are offered only to patients who are prevented from leaving their homes due to illness. The home visit must be reasonable in terms of distance for the therapist. Home visits can only be conducted if there are personnel and time available. There is no obligation on the part of our practices to perform a home visit. If the patient is not encountered at a scheduled home visit without prior cancellation as specified in our §4 AGB, we will charge a no-show fee equal to the planned time according to the price list under §615 BGB.

§7 Production of Foot Care Aids

If agreements are made between the patient and the practice regarding the production of foot care aids (nail braces, orthoses, insoles), the price of the aid becomes due according to the specified price, even if the patient decides against this therapy later on. Foot care aids are not eligible for exchange.

§8 Prescriptions for Foot Care Aids

Outdated or incorrectly issued prescriptions for foot care aids will not be accepted. Payment for your booked appointment with a prescription for foot care aids may be requested in advance as a deposit. If the prescription is then provided to us in the correct condition, the paid deposit will be returned upon presentation of the deposit receipt. The patient is responsible for the correctness and proper issuance of the prescription for foot care aids. You can obtain an information sheet on correctly filled prescriptions for foot care aids from us in advance. Missed appointments cannot be settled by a signature on the prescription for aids. Therefore, a no-show fee (§252 and §§611ff BGB) that must be privately settled also applies to missed appointments.

§9 Interns

As part of employee training, treatments may be performed by interns. You will be informed in advance. Treatments are carried out under supervision and are reviewed by a podiatrist.

§10 Product Sales

No right of exchange is granted for opened products due to operational peculiarities. Pressure protection and specially made podiatric aids are generally excluded from exchange.

§11 Hygiene

In our practice, we always adhere to the latest hygiene regulations according to the Robert Koch Institute.

§12 Data Protection/Data Storage

Our practice is obligated to document to the supervisory authorities, and patient-related data must be stored in accordance with legal regulations. Therefore, we ask you as a patient to provide and, if necessary, update relevant data for us. Photos of your feet may be taken for documentation purposes. The patient is obliged to inform about illnesses and, in particular, infectious diseases before the treatment. We do not disclose your data to unauthorized third parties. We only keep your personal data for as long as necessary for the treatment. Due to legal requirements, we are obliged to retain this data for at least 10 years after the completion of the treatment. Longer retention periods may result from other regulations. For longer treatments and major interventions, it is usually a 30-year retention period to remain meaningful for possible long-term connections in treatment; your health is the top priority in this regard.

§13 Value Added Tax

In accordance with § 4 No. 14 letter a UStG, medical treatments in the field of human medicine are exempt from value-added tax if they are carried out within the scope of the activities of a physician, dentist, alternative practitioner, physiotherapist, podiatrist, midwife, or a similar medical profession. According to the case law of the ECJ and BFH, medical treatments are activities carried out for the purpose of preventing, diagnosing, treating, and, where possible, curing diseases or health disorders in humans. Medical services are therefore only tax-exempt if a therapeutic goal is the primary focus of the activity. A mere measure to enhance general well-being or a wellness program is not a medical treatment within the meaning of the exemption norm, even if it is provided by a member of
a medical profession. In the borderline area between possible medical treatment and enhancing general well-being, § 4 No. 14 UStG applies to measures carried out due to medical indication according to medical prescription or as part of preventive or rehabilitation measures. Please note that if we cannot identify a medical indication or if you do not present a prescription, we must charge 19% VAT on the treatment.

§14 Disclaimer

Liability is limited to intent and gross negligence. The practice will inform patients within the framework of legally correct and appropriate clarification about the measures and the possible consequences, complications, and measures to be taken by the patient within the scope of discretion, and document this in the patient file. Podiatric foot treatments involve the use of cutting and rotating instruments. Despite careful work, tissue lesions may occur. The practice is not liable if the patient is harmed by a service based on information provided by the patient that proves to be incorrect or inadequate. This refers especially, but not exclusively, to physical conditions, medical or medication-related prerequisites, or activities outside the practice or non-compliance with given instructions and information. If complaints arise after treatment, we ask you to come in for a free follow-up within three days. From the fourth day onwards, this follow-up treatment will be invoiced. Treatments are carried out based on current knowledge, contemporary experiences, methods, and techniques, as well as the applicable guidelines of the health department of the city of Düsseldorf. We target physically and mentally healthy individuals who have a medically unobjectionable constitution. Despite the best possible treatment, a guarantee of healing cannot be assured. Every customer will be informed in our medical practice, before the start of the first treatment, in a generally understandable and sufficient form about the treatment methods. Customers with potential risks will also be informed about possible treatment risks. Risk customers include, but are not limited to, diabetics, hemophiliacs, individuals with high blood pressure, spastics, rheumatic patients, etc. (listing not exhaustive). Podology Practice PODOBIENE, Hoffeldstraße 58 in Düsseldorf, reserves the right to refer customers with risks to medical professionals for self-protection and protection of customers, to decline treatment, or to provide treatment only with the exclusion of any warranty and liability. This will be communicated to customers and noted in the customer file. The assumption of treatment costs by the customer’s health insurance cannot be guaranteed. The customer is obliged to clarify these matters with his/her health insurance.

§15 Liability for Accident/Theft

The use of the premises of Podology Practice PODOBIENE is at your own risk. Liability of Podology Practice PODOBIENE, Hoffeldstraße 58 in Düsseldorf, is excluded. Any liability of Podology Practice PODOBIENE Hoffeldstraße 58 in Düsseldorf, or its staff for general damages due to accidents, injuries, or illness is excluded. Customers are responsible for taking out insurance. Podology Practice PODOBIENE Hoffeldstraße 58 in Düsseldorf, is not liable for the loss of effects, valuables, money, clothes, etc. Liability for deposited items is also excluded.

§16 Place of Performance, Applicable Law, Jurisdiction, Contract Language, Final Provisions

16.1 The place of performance for the services to be provided is the specialist Podology Practice, PODOBIENE, Hoffeldstraße 58 in Düsseldorf.

16.2 German law applies without the reference norms of private international law and excluding the UN Sales Convention. In business transactions with consumers residing in the European Union, the law of the consumer’s place of residence may also apply exceptionally if it concerns mandatory consumer protection regulations.

16.3 The place of jurisdiction in business transactions with merchants, legal entities under public law, or public law special assets is the city of Cologne for all legal disputes arising from the concluded contract. In this case, legal proceedings may also be conducted at the plaintiff’s place of residence or at another legal place of jurisdiction at the discretion of the practice operator. The place of jurisdiction in business transactions with consumers is exclusively the city of Cologne.

16.4 The contract language is German. If not agreed otherwise with you, the entire correspondence between you and us will also be in German. The German version takes precedence over any other language or translation.

16.5 The customer confirms by signing below the anamnesis or registration form that it has been filled out truthfully. Furthermore, the customer confirms with the appointment arrangement to have acknowledged the provisions of the General Terms and Conditions (GTC) of the specialist practice for podiatry, PODOBIENE, Hoffeldstraße 58 in Düsseldorf, operated by Podologie Direkt GmbH, Severinstr. 80 in 50678 Cologne, Germany. He/She fully acknowledges these terms.

If a provision of these General Terms and Conditions is or becomes invalid, the contract remains otherwise effective. In place of the invalid provision, the relevant statutory provisions apply.
Podologie Direkt GmbH
Severinstr. 80
50678 Cologne
Germany

01.09.2024